Shipping policy

Shipping Policy

Where We Ship
We ship within Japan and to the United States.
If you would like delivery to another country, please contact us at info@theurah.com before placing your order.

Shipping and Duties
Shipping is included in the price. There is no additional shipping charge.
Orders to the United States are shipped DDP (Delivered Duty Paid). We cover all import duties, so you will not be asked to pay anything on delivery.

When Your Order Ships
Orders begin shipping in late November 2026, in the order they were placed.
Timing may shift slightly depending on production. We will email you as soon as your ship date is confirmed.

If orders for a particular color and size exceed the jackets completed in November, those orders will be fulfilled from the next production run in spring 2027. If this applies to your order, we will let you know promptly after you place it, along with the expected delivery window. If you prefer not to wait, we will issue a full refund.

Each jacket passes through the hands of craftspeople in four regions of Japan. This time is what the quality requires, and it cannot be shortened. Thank you for your patience.

Delivery
We select the carrier. Specific delivery dates and times cannot be requested.
When your order ships, we will email you the carrier name and tracking number. If you need to change your delivery date, please use the carrier's own delivery management service.
Delivery times to the United States may vary depending on customs clearance.

Shipping Protection
Every order is shipped with coverage against loss or damage in transit. If anything happens, we will handle the claim with the carrier. You will not bear any cost.

Receiving Your Order
A signature is required for all deliveries. We are unable to leave packages unattended or ship to P.O. Boxes.
If a package is not collected within the carrier's holding period, it will be returned to us. In that case, the cost of reshipping will be your responsibility. Please make sure you will be available to receive your order.

Packaging
Each jacket arrives in its own presentation box.
The outer shipping box may show minor scuffs or dents from transit. We ask for your understanding where the jacket itself is unaffected.
If the jacket itself arrives damaged, please contact us within 8 days of delivery with photos showing its condition. We will resolve it according to our Returns & Refunds Policy.

Contact
Olive Tree Inc. (operator of THE URAh)
Email: info@theurah.com