Returns & Refunds

Made to Order

Every THE URAh garment is made to order. Production of your jacket begins once your order is confirmed, and delivery will take place from late November 2026 onward. Payment is collected in full at the time of order.

Returns, Exchanges, and Cancellations

Because each garment is made individually to order, all sales are final. We are unable to accept returns, exchanges, or cancellations for reasons of preference after an order has been placed.

However, orders may be cancelled within seven (7) days of the order date, provided production has not yet begun. Please contact us at the address below.

Size and lining-color exchanges are likewise not available. If you are uncertain about sizing, please review our size guide and contact us before ordering — we are glad to advise on each garment individually.

Defective, Damaged, or Incorrect Items

We will gladly accept a return or arrange a remedy if:

• the garment has a manufacturing defect,
• it was damaged in transit, or
• you received an item different from your order.

Please contact us within eight (8) days of delivery with photographs of the issue. We will confirm the details and provide return instructions, including a prepaid shipping label. Return shipping, and any duties or taxes arising from the return, are borne by us. Items returned without prior authorization may not be accepted.

Our remedy will ordinarily be repair or replacement with an identical garment. As Season One is a limited production of 100 pieces, if a replacement cannot be provided and repair is not practicable, we will issue a full refund.

Nothing in this policy limits any non-waivable rights you may have under the laws of your state or country of residence.

Refunds

Refunds are issued to the original payment method, normally within 10 business days of our receipt and inspection of the returned item. Your card issuer may require additional days to post the credit.

Delivery

All shipments require a signature upon delivery. If a shipment cannot be delivered and is returned to us, we will contact you to arrange redelivery.

Contact

THE URAh — Olive Tree Co., Ltd. (Kabushiki Kaisha Olive no Ki) Email: info@theurah.com